Now I know

why the service at Boots has been so good lately (as mentioned in an earlier blog post).

I went in today to pick up a prescription, and along with my receipt I was given a unique reference number so I could enter an online customer service survey with the chance to win cash or prizes.

The friendly and helpful assistant explained that his boss would see the feedback I provided. Fortunately, he’d been friendly and helpful, so I only wrote nice things about him. It helped that he was young, attractive and had a lovely accent!

The only issue I have is that I read the name of the website www.bootscare.com as Boot Scare dot com instead of Boots Care dot com.

Oh, and I didn’t win.

Apart from that, today’s prize for customer care goes to Boots.

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