Dear Royal Mail

parcelsThis red envelope was delivered today >>>>>>>>>>

Please note that I don’t care how much you love parcels. Of course you love them. You get paid for delivering them. I, like all your other customers, only care about What’s In It For Me.

Here, your lovely choir sings along to the new “We love parcels” ad.

As I ranted in my previous post, customers don’t care what YOU love, they only care what THEY love. The tagline should be something like:

“You’ll love the parcels we bring you”

or

“Delivering parcels you’ll love”

or – if you must –

“We love parcels as much as you do”

Top-down messaging? Pack it in!

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