I’ve just received a letter from a well-known High Street store, telling me they will close my storecard because I haven’t used it for a while. In order to keep the card active, I must go in and buy something before 13 July.
Has it not occurred to them that the reason I haven’t bought anything lately is because they aren’t currently selling anything I want to buy?
I accept that closing inactive accounts may help reduce fraud, but wish they’d offered an alternative way to keep the account open. Phone this number, for example. I still wouldn’t like it, but if I had the chance to talk to them, I might feel more kindly towards them and go into their shop after all.