I’ve just done my interview for James Nathan’s podcast about customer service – The Only One Business Show. We discussed many things, including copywriting, my new book, and me being a tea lady when I was 16. You can listen to the recording on 1 July at 10am. I’ll share the link when it’s ready (due 22 July).
I’m not usually so outspoken, but Rikki Arundel invited me to contribute to their Gender Speaker Show. So I agreed. We discussed how the language we use can denigrate women and accidentally exclude non-binary people.