I may be a pedant (it is my job, after all), but I love the way Stephen Fry expresses himself here:
Don’t say Velcro
Why estate agents make me sooooo angry*
It’s that time of year again. Almost every week, I find a leaflet on the doormat from a local estate agent who wants me to sell my house.
That’s not what makes me angry.
What makes me angry is that all the leaflets are so badly written.
Here are some examples.
Overwhelmed?
It can be easy to let your ‘to do’ list get on top of you.
When times were quiet, I used to admire and even envy people who had a two-page list of things to do. They never reached the end of it. They just kept working on the most important items at the top and didn’t stress about the items at the bottom. Now, my ‘to do’ list is like that. I know what it feels like to be overloaded, and I don’t envy them any more!
Here are some techniques to keep on top of things instead of letting them get on top of you.
Hardware shop
Puns intended
Because we copywriters love a pun…
Communication breakdown
Which ad do you notice first?
Have a look at this noticeboard (as seen in my local supermarket). Which ad jumps out at you most?
You might be interested to find out whether your answer is the same as other people. Here are the results from when I asked this question on Facebook:
- 27 CAP money / green pig (top left)
- 11 Helper
- 3 Yellow (bottom centre)
- 2 Post-its / Looking after / red circle
- 1 Recovery course
This article explores what’s going on here.
How to brief your copywriter
Good copy will reflect the unique tone of voice of your brand, while standing out from the competition and triggering your target customers to respond.
Good copy should win you business.
Bad copy will almost certainly help you lose it.
But copywriters are not magicians.
The quality of work you get from your copywriter will depend on the quality of the brief you give them.
The more work you put into preparing a good brief, the sooner you’ll get a result you’re happy with.
Writing on a ‘need to know’ basis
Some websites try to tell everybody everything. However, there is no point in doing this, because your website is a step in a process.
Site visitors have done something before they landed there – maybe they clicked on an ad, perhaps they typed your web address from your business card, or they found your site on a Google search.
And you want them to do something after visiting your site, whether that is clicking a ’buy now’ button, phoning to make an appointment, or giving you their email address so you can keep in touch with them.
[As an aside, lead generation is increasingly difficult because all our inboxes are full to overflowing, and so are theirs. So you have to offer a really tempting incentive for someone to relinquish their precious contact details. And make sure it’s GDPR-compliant.]
Your website therefore needs to acknowledge where they are at, and then make their next step really obvious and simple.
You don’t need to tell them every single thing that will happen next. You only need to tell them the one thing they need to know at each point.
Think about it like this.
